At a workshop I did recently, the subject of customer communities came up. One participant—who had been making insightful and well-informed comments all day—stunned the room when he said, “Customer […]
The DB Kay Blog
Harvesting Knowledge
There are many similarities of how we practice Knowledge Management and how we tend to our gardens. Saving the environment using sustainable practices is now becoming more popular. As families […]
Reaching Out To Managers
We know it’s all good news for managers. But don’t expect to show them your PowerPoints and have them applaud.
The Short Head and the Long Tail
Sometimes people say there’s an 80:20 rule for knowledge. That dramatically understates the reality. The graph above shows a pretty typical pattern of knowledge reuse. Out of tens of thousands […]
Welcome to the new DBKay.com!
Welcome to the new DB Kay & Associates Website! We are pleased to announce our long overdue update, and we can’t wait to get your feedback. (Once every five years, […]
