October 29-30, 2024 – Registration Open This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Leadership Workshop: This workshop is intended to level set an understanding of the KCS methodology and focus on how managers can best support and lead KCS for success. Those interested in this workshop include people managers […]
November 12-14, 2024 - Registration Open This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Practices and Certification Workshop: KCS is the best practice for knowledge management because it integrates knowledge capture, improvement, and reuse directly into support operations–there's no guesswork, and surprisingly little overhead. If you're considering launching KCS, tuning […]
November 19-20, 2024 - Registration Closed This workshop will be delivered virtually via web video conference, across two consecutive half-day sessions. Intelligent Swarming Insights Workshop: Intelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model, which creates […]
