May 17, 2023 - Registration Closed This course will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Overview: If you're considering launching KCS, tuning up your KM processes, or bringing a colleague up to speed, this half-day overview will provide the orientation you need. KCS is the best practice for knowledge management. KCS […]
June 6-8, 2023 - Registration Closed This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Practices and Certification Workshop: KCS is the best practice for knowledge management because it integrates knowledge capture, improvement, and reuse directly into support operations–there's no guesswork, and surprisingly little overhead. If you're considering launching KCS, tuning […]
June 21, 2023 - Registration Open This course will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Overview: If you're considering launching KCS, tuning up your KM processes, or bringing a colleague up to speed, this half-day overview will provide the orientation you need. KCS is the best practice for knowledge management. KCS […]
June 27-28, 2023 - Registration Open This workshop will be delivered virtually via web video conference. Knowledge-Centered Service (KCS) Leadership Workshop: This workshop is intended to level set an understanding of the KCS methodology and focus on how managers can best support and lead KCS for success. Those interested in this workshop include people managers […]
