It’s great that we can communicate through social. But it raises a question: how do we measure the effectiveness of social media for support?
Social Support
2012 Kickoff: What's Happening in KM and KCS
I was going to do a “New Year’s Resolutions for Knowledge Program Managers” blog post, but really, it’s the Tuesday after New Years. Who wants to be nagged? So I […]
Six Simple Measures for Community Managers
Not long ago, it seemed like there weren’t any reasonable measures for the health and effectiveness of communities; now it seems like there are too many! We often see eSupport […]
Resource Roundup
Sometimes we find so many good things that we can’t help but stand back and let others speak. This is one of those weeks. So, without delay, some links we […]
"We Have A Policy"
At a workshop I did recently, the subject of customer communities came up. One participant—who had been making insightful and well-informed comments all day—stunned the room when he said, “Customer […]
