October 1-3, 2014 – Registration Closed
Menlo Park, CA – (Silicon Valley Area)
Knowledge Management Workshop
Research shows 20% to 30% of a knowledge worker’s day is wasted, searching for knowledge. And how much more time is wasted solving problems that have already been solved? Or answering questions that have already been answered by someone else?
For more than 20 years, technical support organizations have been taking advantage of a powerful idea called KCS. They capture and structure knowledge while they’re working on problems. They reuse existing knowledge. They share knowledge with their customers, and they improve knowledge as they use it.
Now, the power of KCS is available to the whole enterprise. Read more…
Who Can Benefit?
All around the enterprise, we see people wasting time on frustrating, pointless tasks:
- Product managers re-answering the same questions from sales reps and sales engineers
- HR advisors interpreting benefits policies for employees over and over
- Professional services staff re-writing the same RFP answers in proposals, or not benefiting from their colleagues’ experiences in client engagements
- Procure to pay staff struggling to communicate procedures to fellow employees and vendors
- Legal teams writing and re-writing contract language
- IT Service Desk agents re-solving problems that have already been solved
- Product development and data center operations staff getting interrupted with questions about known issues
If you help any of these organizations with knowledge or content strategy, the KCS For the Enterprise Workshop is for you.
During this workshop, participants will learn:
- The nuts and bolts of integrating knowledge into your job function
- How to keep content quality without review queues
- What technology you need—and how to best use the tools you already have
- How to measure Commonsense Knowledge and prove the benefit
- How to drive the culture change required for effective knowledge
Workshop Agenda
- Understanding KCS for the enterprise and its benefits
- KM best practices and industry examples
- Content standards and quality
- Integrating knowledge into the job
- Roles and responsibilities
- Measures and performance assessment
- Leadership strategies and change management
- Technology requirements to enable Commonsense Knowledge
- A roadmap for Commonsense Knowledge adoption
When
October 1-3, 2014
Registration Closed
If you have any questions, please Contact Us
